Issues With Microsoft SmartScreen and CentralNic domain names

Wednesday, August 26th, 2009

We have been made aware that the Microsoft SmartScreen® filter included with Internet Explorer 8 is erroneously marking some domain names as being unsafe. The most likely explanation is that a genuinely unsafe website under one of our suffixes was reported to Microsoft, but they incorrectly added all the domains under that suffix to their list of unsafe websites.

If you are a domain registrant whose website is affected, you can click on the "More information" link, then the "Report that this site does not contain threats" link, and report that your website is safe to Microsoft.

We are currently working with Microsoft to resolve this issue as quickly as we can. CentralNic will continue to do everything we can to protect our customer's interests, and we apologise for any inconvenience or distress this issue may cause.

If you have any questions about this matter, please feel free to get in touch.

Update @11.31am: Microsoft have advised us that this issue has been escalated to Redmond, we hope to have a resolution within the next two hours.

Update @1:43pm: We believe that Microsoft are now rolling out a fix for this problem. Once we have confirmed this, we will issue a further update.

Update 2009-08-27: Microsoft have confirmed that the issue has now been resolved.