CentralNic Dispute Resolution Service

CentralNic has developed a Dispute Resolution Policy that facilitates the resolution of disputes between trademark holders and registrants of CentralNic domain names in cooperation with the National Arbitration Forum ("Forum"). For all disputes the service includes free mediation by CentralNic to assist the settling of disputes in a professional and efficient manner. Unresolved matters are referred to the Forum in a manner similar to the Uniform Domain-Name Dispute Resolution Policy (UDRP). In addition, the Forum will accept claims under the Uniform Rapid Suspension System.

If you wish to make, or are the subject of, a complaint, you are encouraged to familiarise yourself with the documents in the section of our website. The documents in this section will provide you with any information you may require during the process.

Requests for mediation should be sent via email to

You should also consult our Terms and Conditions For The Provision Of A Domain Name Service.

As of July 1, 2014, the below-posted Rules for CentralNic Dispute Resolution Policy, and the Supplemental Rules for CentralNic Dispute Resolution Policy (the Supplemental Rules) became effective. The modified version of the Rules allows for electronic-only filing of pleadings under the CentralNic Dispute Resolution Policy. For more information, please contact the National Arbitration Forum directly.


The following documents have been provided by National Arbitration Forum to assist complainants in submitting complaints for consideration:

Additional Information