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Frequently Asked Questions

How do I update my contact details?

If your domain is registered through a Registrar, please contact them to make this change for you.

Otherwise, you will need to log in to the Account Manager to update your details.

If you cannot access the Account Manager, because you no longer have access to the registered email address, please contact us and we will assist you in getting access to the account.

How do I hide my contact details?

If you are a direct customer, you can request for your contact details to be hidden from the whois record by logging into your Account Manager. If your domain is registered with one of our Registrars please contact them to action this for you.

How do I transfer my domain name to a new registrant (owner)?

If your domain is registered through a Registrar, please contact them to make this change for you.

If you are a direct customer of CentralNic you must login to the Account Manager, using the user ID and password for the Registrant of the domain (check the WHOIS to see this information), to update your contact information.

How do I transfer my domain to a new hosting company/Registrar?

If you are a direct customer of CentralNic you must login to the Account Manager, using the user ID and password for the Billing Contact of the domain, to retrieve the Auth/Transfer code. You can then give this to your new Registrar who will initiate a transfer into their account.

If your domain is currently managed by a Registrar, you will need to ask them for the Auth/Transfer code which you can then give to your new Registrar so they can initiate a transfer into their account. Your existing Registrar must supply this code to you upon request - if they don't, please contact us and let us know. More information about transfer codes can be found here.

How do I re-point my domain name to new DNS servers?

If the domain name is registered directly with us, and you are the technical contact for the domain name, you must login to the Account Manager system, using the user ID and password for the Technical Contact to update the DNS servers.

If your domain is currently managed by a Registrar, you will need to ask them to update the DNS servers for you.

Does it cost anything to transfer my domain, or update the contact details?

No, all updates are done free of charge.

How do I change the DNS records for my domain (Web forwarding, A, MX, CNAME, TXT and SRV Records)?

If you want to change the configuration of your domain, for example your MX records, or the IP address of the server that hosts your website, please contact the ISP who’s DNS servers are listed against your domain. They manage the DNS records and can make any updates for you. You can view the DNS servers by using our WHOIS service.

If the DNS servers listed for your domain are CentralNic servers, you may be using the CentralNic Managed DNS service to manage your own DNS records. To edit these records please login to the Account Manager.

I have received an invoice, how do I pay for it?

You will need to log in to the Account Manager to make payment.

How do I renew my domain name?

If the domain name is registered directly with us, we will send you an invoice by email when the domain is due for renewal. To pay a renewal invoice you must be logged into the CentralNic Account Manager as the Billing Contact for the domain name.

If the domain is managed by a Registrar, please contact them to renew your domain. To find out the Registrar for a given domain name, you can use our WHOIS service.

How do I sell my domain name?

If you are the registrant of the domain name you can initiate the sale of your domain through one of our preferred partners, Afternic or Sedo.

How do I cancel my domain name?

If the domain name is registered directly with us, and it has expired, you can delete the domain by logging into the Account Manager.

If the domain has not yet expired, please submit a request in writing using your company letterhead if possible. Prior to deletion we may contact you by telephone or e-mail to verify the request.

If the domain is managed by a Registrar, please contact them to cancel your domain.

I have registered a domain name. How do I know it is there?

Use the WHOIS service to look up the WHOIS record for your domain name. It may take up to ten minutes following registration for a domain name to appear in the WHOIS database.

The domain name I registered appears in your DNS, and is confirmed as registered, but I can't see my web site and my email is bouncing!

If you have the correct DNS servers listed against the domain, check with your ISP. They must configure their servers to host your domain name so that you may receive email or host a web site there.

If problems persist, you can use our Domain Doctor tool to diagnose the problem. If the problem appears to be at CentralNic's end, please submit a ticket through your Account Manager.

Is there a discount for bulk registrations?

Discounts are available to accredited CentralNic Registrars - please see the Domain Registrars page for more information.

What rules are applicable to CentralNic domain names?

In addition to our Terms and Conditions, CentralNic enforces strict rules against malicious and illegal use of our domain names. There are also a number of rules we apply to determine whether a given domain name is considered valid: we validate domain names against the ICANN rules for internationalised domain names, for example.

There are other rules that are applied by IETF and other internet bodies: for example, like other TLD registries, we do not permit registration of domain names containing less than three, or more than 64 characters. Also, domain names cannot start or end with a hyphen.